These General Terms & Conditions of Service ("Terms") apply to all quotations, engagements, and services provided by Timewise ("Service Provider", "we", "us", "our") to any client ("Client", "you"). By confirming a quotation, issuing a purchase order, making payment, or engaging our services, you agree to be bound by these Terms.
1. Scope of Application
These Terms govern all services provided by Timewise to clients worldwide, unless otherwise agreed in writing. Any conflicting or additional terms proposed by the Client are expressly rejected unless accepted in writing by Timewise.
2. Quotations & Engagement
All quotations are valid for a limited period unless stated otherwise.
Quotations are non-binding until confirmed by the Client and accepted by Timewise.
A binding agreement is formed upon receipt of advance payment or written confirmation, whichever occurs first.
3. Fees & Currency
Fees are quoted in AED or USD, as stated in the quotation or invoice.
Where conversion is required, the exchange rate shall be fixed at USD 1 = AED 3.68.
Full advance payment is mandatory unless otherwise agreed in writing.
Services shall commence only after receipt of the full payment.
All payments made are strictly non-refundable, once received, regardless of project stage, cancellation, or non-utilization of services.
5. Service Delivery
Service timelines are estimates only unless expressly agreed in writing.
Timewise shall not be liable for delays caused by third parties, client dependencies, or circumstances beyond reasonable control.
The Client is responsible for providing timely information, approvals, and access required for service delivery.
6. Client Responsibilities
The Client agrees to:
Provide accurate and complete information;
Respond to requests, approvals, and clarifications in a timely manner;
Cooperate fully to avoid delays or disruptions to the services.
7. Revisions & Scope Changes
Services are limited to the scope defined in the agreed quotation or proposal.
Any additional work, revisions, or changes requested by the Client shall be subject to revised fees and timelines.
8. Intellectual Property
All intellectual property created by Timewise shall remain the property of Timewise until full payment is received.
Upon full payment, ownership or usage rights (as applicable) shall transfer as defined in the service agreement or quotation.
9. Limitation of Liability
Timewise shall not be liable for indirect, incidental, special, or consequential damages, including loss of profit, business, or reputation.
Total liability, if any, shall be limited to the amount paid by the Client for the relevant services.
10. Force Majeure
Timewise shall not be liable for failure or delay in performance due to events beyond reasonable control, including acts of God, governmental actions, supply chain disruptions, strikes, or technical failures.
11. Confidentiality
All commercial, pricing, technical, and business information exchanged shall be treated as confidential unless disclosure is required by law.
12. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai.
13. General Provisions
Failure by Timewise to enforce any provision shall not constitute a waiver.
If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms constitute the entire agreement between the parties relating to the services provided by Timewise.